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EXAMPLES OF DUTIES AND RESPONSIBILITIES:
(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)
- Confers with managers, supervisors, and employees to understand needs and problems; reviews laws, policies, procedures, and rules to determine limitations and flexibility; develops and recommends human resources management systems, programs, and procedures to effectively enhance City operations.
- Researches, analyzes, prepares, and submits recommendations to managers and supervisors concerning technical matters; provides relevant investigative, factual, and analytical information as needed.
- Plans, organizes, and manages daily workload and long-term projects to meet target dates; develops comprehensive project management plans, specifying method, deliverables, timelines, measures of success, and staffing and resources required for accomplishing each phase; provides updates to management regarding project status; facilitates “lessons learned” meetings; incorporates suggestions to improve human resources processes.
- Develops standard measures of performance for major human resources processes; makes recommendations on process changes based on measures.
- Oversees the implementation and monitoring of a variety of regulations; ensures compliance with laws associated with workplace discrimination, wage and hour, employee benefits, immigration, and workplace safety.
- Develops and implements various employee training programs, including employee university, supervisory training, teambuilding, learning management systems, and other human resources related training.
- Resolves questions regarding human resources, employment law, and related areas; confers with City staff and the public and interprets polices, precures, and regulations.
- Assists managers and supervisors in resolving human resources performance management problems, often of a sensitive or confidential nature, by facilitating the resolution of differences, providing conflict resolution tools, and suggesting mutually acceptable solutions.
- Represents the department in meetings, hearings, conferences, and workshops; makes presentations to a variety of audiences and groups regarding human resources activities and procedures; may serve on a variety of committees or teams related to Citywide issues.
- Assists in the orientation and training of staff and/or advisory body members in areas of specialty.
- Plans, organizes, and reviews the work of technical and support staff, interns, and part-time staff on a day-to-day basis; provides training and policy guidance and interpretation to staff; may directly supervise technical and support staff.
- Prepares reports, graphic representations, statistical summaries, and other written materials.
- Reviews and processes personnel transactions, employment contracts, and other legal agreements for City employees.
- Prepares and administers budget; monitors and approves expenditures.
- Performs related duties similar to the above in scope and function as required.
In addition to the above, incumbents assigned to the benefits function will be required to perform the following duties:
- Administers and coordinates the employee benefits programs, including medical, dental, vision, disability, retirement, deferred compensation, employee assistance program, and COBRA.
- Reviews and analyzes contracts for provider’s services.
- Administers employee leave programs, including FMLA/CFRA, California Pregnancy Leave, and other leaves.
- Administers the Affordable Care Act program related to employee qualifications for federal benefits, required reporting, and employee notifications.
- Ensures employees are informed of their benefit options.
- Instructs staff on billing procedures, deductions, leaves of absence, and related benefits programs.
- Oversees Open Enrollment programs and events.
- Coordinates the Workers’ Compensation Program, including return to work, leaves, interactive accommodation meetings, and fitness for duty.
- Promotes return to work programs by working closely with departments, employees, and third-party administrator.
- Periodically assesses the quality of the workers’ compensation system; reviews doctors, third-party administrative services, etc., to ensure high quality.
- Analyzes loss reports and workers’ compensation experience; recommends training and other program changes to minimize future risk.
- Coordinates and may conduct interactive accommodation meetings.
In addition to the above, incumbents assigned to the classification and compensation function will be required to perform the following duties:
- Administers the Classification and Compensation Plan.
- Confers with departments regarding classification and compensation requests; researches and recommends resolutions to salary and budgetary concerns; advises departments on recommendations; coordinates the processing of requests.
- Analyzes and reviews the City classification system; audits classifications; makes recommendations on system changes; updates and maintains class specifications.
- Ensures accuracy and completeness of employee classification and compensation data; periodically audits information; produces reports from system.
- Plans and conducts comprehensive salary and benefit surveys; researches and analyzes data; prepares comprehensive reports; makes recommendations.
- Reviews and recommends reclassification requests from employees and departments.
- Oversees recruitment and selection processes; develops, with the hiring department, recruitment strategies geared toward meeting operational needs.
In addition to the above, incumbents assigned to the employee relations function will be required to perform the following duties:
- Assists in preparing reports and materials for collective bargaining processes.
- Assists in costing and evaluating feasibility of labor proposals for collective bargaining.
- Monitors employee performance evaluation program to identify potential problem areas and/or career development needs.
- Responds to inquiries from the Department of Fair Employment and Housing and the Equal Employment Opportunity Commission, as necessary.
- Investigates and responds to grievances.
- Plans and communicates employee training and development opportunities through the City’s Leadership and Learning Academy.
- Recommends required, encouraged, and optional training opportunities for all employees; coordinates with other departments that may drive training requirements.
- Markets training and development opportunities and coordinates events that reinforce learnings.
- Coaches supervisors regarding employee performance issues; works with supervisors to draft performance improvement plans; ensures supervisors are providing constructive input to address performance issues.
In addition to the above, incumbents assigned to the safety and risk function will be required to perform the following duties:
- Plans, organizes, coordinates, and administers a comprehensive risk management, asset protection, safety, workers’ compensation, and loss program.
- Analyzes risks and prepares recommendations concerning appropriate insurance/self-insurance coverage; consults and advises the City regarding the procurement of cost-effective insurance and prepares draft specifications for coverage.
- Communicates cost and loss histories to City departments regarding operations; recommends changes and improvements to minimize losses.
- Ensures that contracts, leases, and purchase documents are reviewed for proper hold-harmless clauses, insurance provisions, and other conditions that could cause loss or exposure to loss.
- Oversees the liability claims administration program; directs and coordinates the work of third-party administrators as required.
- Consults with City departments and provides recommendations on risk management problems.
- Manages the insurance fund, forecasting future expenses, monitoring claim expenditures, and recommending modifications as needed.
- Supports the Citywide Safety Committee and provides consultation to departments and departmental safety representatives.
- Coordinates the survey of City facilities, programs, and operations to determine hazards, liability potential, and insurance risks.
- Provides current information to third-party administrator or underwriter for risk assessment and premium calculations.
KNOWLEDGE AND ABILITIES:
Knowledge of:
- Principles and practices of human resources administration.
- Principles and practices of recruitment and selection.
- Principles and practices of job analysis, classification, and compensation.
- Principles and practices of benefits administration.
- Principles of employment law and its applicability to public-sector human resources management and administration.
- Principles and practices of labor relations, employee relations, and the meet-and-confer process in the public sector.
- Computer applications related to the work.
- Statistical and financial analysis and records management principles and practices.
- Techniques for effectively representing the City in contracts with government, business, and professional organizations, bargaining groups, the public, and employees.
- Techniques for providing high-level customer service to City staff, in person and over the phone.
- Basic to advanced project management, budgeting, and supervisory principles, practices, and techniques.
- Techniques for training staff in work procedures and evaluating staff performance.
- Techniques for effectively facilitating and managing meetings.
- Standard office practices and procedures, including records management.
Ability to:
- Design valid and effective recruitment and selection programs to obtain qualified employees.
- Conduct complex organizational, classification, compensation, and benefit studies.
- Analyze technical information, evaluating alternatives and making sound independent judgments within guidelines established through law and City policies and procedures.
- Interpret and apply complex laws, regulations, and policies.
- Provide clear, concise, and effective counsel to other City operating departments regarding issues of human resources management, employee relations, and employment law.
- Work in a team atmosphere and participate on a variety of departmental and Citywide committees to enhance the provision of City service.
- Prepare clear, concise, and effective records, correspondence, and other written materials.
- Make effective oral presentations of complex material to diverse audiences.
- Establish and maintain effective relationships with those contacted in the course of the work.
- Act as staff liaison to advisory bodies within the City.
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